HomeCare Services

Our United States Renal HomeCare Services contact center has been recognized for its achievements in customer service with an “International Service Excellence Award” by the International Council of Customer Service Organizations. And in a consumer survey, we were rated well above industry averages in several categories, including the knowledge of the contact center representative, confidence in the information provided and satisfaction with drivers.1

As another resource for your patients, our HomeCare Services can be reached at 1.800.284.4060. The team is responsible for coordinating:

  • Prescription services
  • Maximum order levels
  • Monthly order placement
  • Delivery scheduling
  • Domestic and international travel orders
  • Emergency orders (24 hours/7 days)

All HomeCare Service representatives are trained to resolve issues and complete requests. After-hours support is available for emergency stock out situations.



Home dialysis supply delivery

Each month our Baxter-trained Service Specialists make over 30,000 home dialysis supplies deliveries. Superior service is made possible through our national warehouse network and the dedication of our Service Specialists. The following exemplify the delivery services provided by Baxter:

  • Inside deliveries every 28 days
  • Call to patient prior to delivery indicating three-hour delivery time window
  • Rotation of patient's stock by Baxter Service Specialist upon request

Renal New Patient Orientation Video

Processo de Entrega a Domicilio para Pacientes Renales

Watch the English Version
Vea la versión en español


1 Baxter Healthcare Corp. Consumer survey of patients and professionals for service quality. 2008.

The Baxter HomeCare Services contact center has been recognized for its achievements in customer service by the International Council of Customer Service Organizations with an "International Service Excellence Award."